Shipping Policy

📦 Shipping / Delivery Policy for Wowkeet

Effective Date: 22 September 2025

At Wowkeet, we are committed to delivering your food orders quickly, safely, and efficiently. This Shipping / Delivery Policy explains how deliveries are handled on our platform.

1. Delivery Areas

Wowkeet currently operates and delivers within selected areas of [Your City / Region – e.g., Hariharganj].

If your location is outside our serviceable area, the app will notify you at checkout.

2. Delivery Time

Standard delivery time is usually 30–60 minutes, depending on restaurant preparation time, traffic, and distance.

Delivery timelines shown in the app are estimates only. Actual delivery time may vary due to external conditions (weather, traffic, vendor delays).

3. Delivery Charges

Delivery charges (if any) will be displayed at checkout before order confirmation.

Charges may vary depending on distance, order value, or promotional offers.

4. Order Tracking

Customers can track their order status through the Wowkeet app.

Updates will be provided via push notifications, SMS, or calls (if required).

5. Delivery Attempt

Our delivery partner will attempt delivery at the address provided by you.

If you are unavailable or unreachable at the time of delivery, the order may be marked as undelivered and no refund will be provided.

6. Cash on Delivery (COD) Orders

For COD orders, please ensure you have the exact amount ready at the time of delivery.

Wowkeet reserves the right to disable COD option in certain areas or for certain users without prior notice.

7. Responsibility

Wowkeet acts as a platform connecting users with restaurants and delivery partners.

While we ensure timely delivery, Wowkeet is not responsible for delays caused by external factors beyond our control.

8. Contact Us

For any delivery-related concerns, please contact us at:

📧 support@ wowkeet1@gmail.com

📞 +91 9153992515

📍 Wowkeet, Hariharganj, India